Big changes coming from 1st June 2026

 

Improving Appointment Access & Ordering Medication at Weavers Medical

At Weavers Medical, we are making it easier than ever to access the care you need. From 1st June 2026, we are introducing SystmConnect, a secure online service that allows you to contact our team quickly and conveniently from home, work, or on the go.

This formspart of our new Total Triage system. 

 

Meet Eva — Our New AI Voice Assistant

For patients who prefer to call, Eva is here to help. She will:

  • Answer your call within 2 rings, every time.
  • Fill in your consultation form for you.
  • Guide you through using SystmConnect.
  • Help you order your medication over the phone if you cannot use the other online services.

Whether you go online or call us, Eva ensures your request is handled quickly and efficiently.

 

Why Use SystmConnect?

Contact us online for medical help

Tell us about new or existing conditions, request advice, or ask about prescriptions at a time that suits you.

Safe and secure

Your information is fully protected, and our team will respond as quickly as possible.

Access care around your schedule

Complete your request online in minutes or let Eva do it for you over the phone.

  • Online requests and Eva will be available from 7:30am, Monday to Friday
  • Our front desk and care navigation team will remain available from 8:00am

Simple and convenient

Use on your phone, tablet, or computer — no app installation needed.

 

What Can You Use It For?

  • New or ongoing symptoms
  • Ordering regular medication (if you cannot use online services)
  • Follow-up requests
  • Minor health concerns
 

Important Information

  • For urgent or emergency issues, please call 999 or attend an urgent care service.
  • Nursing appointments must still be booked by calling Eva or speaking to our care navigation team.
 

FAQ's

What does “Total Triage” mean?

Total Triage means that when you contact the practice, you will complete a form about your health (online or via telephone). This helps us decide the best and quickest way to support you, whether that’s a phone call, face to face appointment, or some other advice.

How will Total Triage affect how I book appointments?

Instead of booking a fixed appointment right away, you’ll be asked some questions about your symptoms. Based on your answers, we’ll offer the most appropriate type of consultation. We will always prioritise urgent cases. You can let us know on the form the days and times that work best for you, and we will always try to offer an appointment the is convenient.

Will I still be able to see my usual Doctor?

Weavers Medical has a large number of doctors, as well as other health care professionals such as mental health practitioners, physiotherapists, minor illness nurses and paediatric nurses. All healthcare professionals can access your medical records and will be able to help with your healthcare needs. We will offer you an appointment with the most appropriate health care professional to meet your healthcare needs.

Do I need to come to the practice in person, or can I get help remotely?

Many problems can be managed remotely by phone or text message saving you time. If a face to face appointment is needed or preferred, we will arrange this.

How quickly will I get an appointment or advice?

Urgent problems will be prioritised, and you will be seen or contacted on the same day, where possible. Less urgent issues may take longer, but we will always aim to provide timely care, usually within 7 days of the request.

What if my problem feels urgent or serious?

Please tell us clearly if your problem feels urgent. If you have a medical emergency, call 999 or go to A&E immediately.

Will I have to answer lots of questions before being seen?

We ask some important questions to understand your problem better and provide the right care faster. This usually only takes a few minutes.

Can I still call the practice if I don’t have access to the internet or a smartphone?

Yes, you can still call us on the phone, and we will support you with the triage process over the phone. Our voice assistant Eva will answer your call within 2 rings every time you call, and she can always pass you to a care navigator if you would prefer to speak to them.

How will you make sure my concerns are taken seriously?

Every form completed by a patient (online, over the phone, or at the front desk) is assessed by a doctor.

What if I don’t understand the questions or the process?

You can ask our staff for help anytime. We’re here to support you and make the process as simple as possible.

Will my personal information be kept confidential in this system?

Yes, your privacy is very important to us. All information you share is kept secure and confidential, following strict privacy laws.

Can I choose a phone call, or face to face appointment?

Where possible, we will offer you options depending on your needs and preferences.

What happens if my problem needs urgent hospital care?

If during triage we identify you need hospital care, the Triage Doctor will advise you accordingly and help you get the right support.

Will the practice be open at the same times as before?

Online requests and Eva (our new voice assistant) will be available from 7:30am, Monday to Friday. Our front desk and care navigation team remain available from 8:00am.

Why are you changing to Total Triage now?

We want to provide quicker, safer, and more convenient care by making sure everyone gets the right help at the right time.

With SystmConnect and our new voice assistant Eva, you will be able to request help or an appointment by filling out a form. A doctor will review the form and decide on the most appropriate source of help. If you need an appointment or signposting to another service, the care navigation team will contact you by text message or phone call.

Please do not worry if you do not have access to a computer or mobile device our voice assistant Eva, or the care navigation team will help you complete the forms in person or over the phone.

Published: Apr 28, 2026