Appointments

 

For non-urgent issues, please follow the guidelines below and choose the right service. An appointment may not be necessary.

This will help us to be more efficient by making an appointment available to you when you need it the most.

Book an Appointment

Same Day Appointment

We have several appointments with clinical practitioners or with doctors available for problems that need to be addressed on the same day.

Call the practice between 8am and 11am and speak to a Care Navigators: they will ask you some questions that help to ensure you are seen by the most appropriate clinician. They might suggest that a clinician will give you a ring back.

Advance Bookings (telephone or face-to-face)

Routine or follow up appointments for a GP can be requested by contacting the care navigation team:

All requests will be reviewed and we will get back to you within 5 working days wither either advice or an appointment with an appropriate clinician.

Change or Cancel an Appointment

If you are more than 10 minutes late, then you will be unable to be seen by the clinician in that appointment slot. You may be asked to wait until the doctor is able to see you or to rearrange another appointment. Please leave plenty of time for driving and parking at the surgery.

It is the patient’s responsibility to cancel unwanted appointments. Failure to do this results in a wasted appointment that could have been used for another patient.

Ways to cancel

  1. Telephone us on 

    01536 791300 From the 1st June we have a new number. Learn more

    .
  2. Cancel an appointment online
  3. Cancel using our online services
  4. Cancel through the NHS App

Nurse Appointments

All nurse appointments, except emergency on-the-day appointments, can be pre-booked.

Check in and translation services

When you arrive for your appointment, please check in at the first floor reception.

Telephone translation services are available for appointments if these are requested in advance. Please ask someone to let us know you need this service so that it can be booked in the language you need at the time you and your doctor need it.

Arriving Late Procedure

If you are more than half your appointment time late, you will not be able to be seen in that appointment slot. All Health care professionals work to booked appointment times, and if that time has passed, they are not able to get it back. This means if you are too late for your appointment, you will have to book another appointment to be seen either later that day, or on another day.

Further Appointments Information