About the Surgery

Find out more about the surgery

Patients’ rights and responsibilities overview

The relationship between a GP practice and its patients is based on trust, mutual respect, and open communication.

This partnership between a GP practice and its patients is crucial for ensuring high-quality medical care and promoting overall health and well-being.

Below are listed some of the key elements that help to support and sustain the important relationship.

Named GP

In accordance with our contract with NHS England, every patient is allocated a named GP

The practice's responsibilities

• All patients should be given a named GP within 20 days of registration and told so at the next appropriate time.
• The practice must confirm on their website that every patient has a named GP.
• If a patient requests a particular GP, reasonable efforts should be made to accommodate their preference.
• Practices are required to use the code 'patient allocated named accountable general practitioner' in the clinical system.

The responsibilities of a named GP

The named GP is largely a role of oversight. It reassures patients they have one GP who is responsible for their care.

• Patients do not need to see their named GP when they book an appointment with the practice.
• Patients are entitled to choose to see any GP or nurse in the practice.
• The named GP works with relevant health and social care professionals to deliver a multi-disciplinary care package that meets the needs of the patient.
• The named GP ensures that these patients have access to a health check as set out in section 7.9 of the standard GMS contract.
• The named GP will not take on 24 hour responsibility for the patient, or have to change their working hours.

Attending your appointments

It is really important that you attend your scheduled appointments at the practice.

If it is no longer convenient or you decide you no longer need it then please let us know as early as you possibly can. Demand for appointments is very high and, with enough notice, we can usually reallocate your appointment to another patient.

Cancelling appointments with the NHS App - You can cancel any appointment via the NHS app even it was not booked online in the first place.

NHS zero tolerance policy

We expect to run the practice so staff and patients are courteous and respectful to each other.

Violent or abusive behaviour undermines the mutually supportive relationship between a patient and everyone at the surgery. It will not be tolerated.

We reserve the right to issue warnings to patients who commit these types of behaviour. This can include us taking steps to have the patient removed from our list, without notice if that is appropriate to protect our staff.

Types of behaviour that are not acceptable at the surgery include:-

• Foul or abusive language including any language that likely to cause distress to a member of staff or another patient.
• Physical violence towards any member of or another patient.
• Racial abuse or any form of harassment
• Damage to property
• Obtaining drugs and/or medical services fraudulently

We ask you to treat all of our staff courteously at all times. They have a right to work without fear of violence or abuse.

Integrated Care Board

Weavers Medical is commissioned by Northamptonshire Integrated Care Board (ICB)

Haylock House
Kettering Parkway
Venture Park
Kettering
NN15 6EY

Visit the Integrated Care Northamptonshire website